Fulfillment Policy

1. Overview

At JosRaq Enterprise Inc., we are committed to delivering high-quality fuel and oil transportation services with accuracy, timeliness, and safety. This Fulfillment Policy outlines how we manage and complete service orders, schedule deliveries, and address client concerns to ensure consistent service excellence.

2. Order Confirmation

Once a service request or transportation order is received, our operations team will confirm the order via phone or email. Orders must include all necessary details such as delivery location, quantity, product type, and preferred delivery window.

3. Scheduling & Dispatch

After confirmation, deliveries are scheduled based on client needs, availability, and route logistics. We strive to dispatch our certified tanker fleet efficiently, ensuring on-time delivery and regulatory compliance across all regions we serve.

4. Delivery Timeframes

Standard delivery windows are set during the order confirmation process. While we aim to meet all scheduled times, delays due to traffic, weather, or regulatory inspections may occasionally occur. Customers will be notified immediately of any changes to scheduled delivery times.

5. Delivery Completion

Upon delivery, our team ensures the correct product, quantity, and safety measures are verified. Clients may be required to sign a delivery receipt or provide digital confirmation upon successful completion of service.

6. Cancellations & Modifications

Requests to cancel or modify delivery orders must be made at least 24 hours in advance. Late cancellations may be subject to a fee, depending on the scope of the scheduled service and logistical impact.

7. Service Issues & Discrepancies

If there is any issue with the service delivered (e.g., incorrect product, quantity discrepancy, or safety concern), clients should contact us immediately at 832-930-7163 or email support@josraqenterprise.com. We will investigate the matter promptly and provide a resolution.

8. Safety & Compliance

All deliveries are conducted in accordance with local, state, and federal transportation regulations. Our team is trained in hazardous material handling and adheres to strict safety protocols at every stage of fulfillment.

9. Contact Information

For questions or assistance regarding your order or delivery:

JosRaq Enterprise Inc.
6010 S M L King JR PKWY, Beaumont, TX 77705
832-930-7163
support@josraqenterprise.com

Last Updated: August 1, 2025